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Last updated: May 17, 2026
This website is operated by Douxella. Throughout the site, the terms "we", "us" and "our" refer to Douxella. Douxella offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms of Service", "Terms"), including those additional terms and conditions and policies referenced herein and/or available by hyperlink.
We deliver your packages within 5 to 10 business days.
You will receive a tracking number as soon as your order is shipped.
If you do not receive your tracking number within 72 hours, please do not hesitate to contact us by email at info@douxella.com. Our customer service team will promptly send it to you.
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your country, state or province of residence. You may not use our products for any illegal or unauthorised purpose. A breach or violation of any of the Terms will result in an immediate termination of your Services.
We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted, but credit card information is always encrypted during transfer over networks.
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only.
Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy. We reserve the right to limit the sales of our products or services to any person or geographic region.
We reserve the right to refuse any order you place with us. You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. For more details, please review our Return Policy.
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. Any use by you of optional tools offered through the site is entirely at your own risk and discretion.
Certain content, products and services available via our Service may include materials from third-parties. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites.
If you send certain specific submissions or creative ideas, suggestions, proposals, plans, or other materials, you agree that we may, at any time, without restriction, edit, copy, publish and distribute them. We reserve the right to remove any content we deem unlawful, offensive, or inappropriate.
Your submission of personal information through the store is governed by our Privacy Policy.
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions. We reserve the right to correct any errors, inaccuracies or omissions without prior notice.
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content for any unlawful, fraudulent, or malicious purpose, or to infringe upon the rights of others. We reserve the right to terminate your use of the Service for violating any of the prohibited uses.
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. You expressly agree that your use of, or inability to use, the service is at your sole risk.
You agree to indemnify, defend and hold harmless Douxella from any claim or demand arising out of your breach of these Terms of Service.
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms.
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms of Service are effective unless and until terminated by either you or us.
These Terms of Service and any policies or operating rules posted by us on this site constitute the entire agreement and understanding between you and us.
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of England and Wales.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. Your continued use of or access to our website constitutes acceptance of those changes.
Company Name: Douxella (Published by Lucy Surget)
Registered Address: 12 Route du moulin d'asniere, 17800 Belluire, France
SIRET (Company Registration Number): 93225211700019
VAT: VAT not applicable under standard small business exemptions (Article 293 B of the French CGI).
Email: info@douxella.com
Website Hosting: The site is hosted by Shopify: 150 Elgin Street, Suite 800, Ottawa, Ontario K2P 1L4, Canada. Information regarding the collection and processing of personal data is provided in the site's Privacy Policy.
The website accessible via the following URL: https://douxella.com/ is operated in compliance with applicable legislation. By using this site, you acknowledge that you have read and accepted these terms. These terms may be modified at any time and without notice by Douxella.
If you have any questions regarding these Terms or our Returns & Refunds policy, please contact our customer service team:
Trading Name: Douxella
Phone: +33 6 40 18 94 86
Email: info@douxella.com
Customer Service Hours: Monday to Friday, 8:00 AM to 6:00 PM (CET)
Contact Page: https://douxella.com/pages/contact
Order Tracking: https://douxella.com/apps/track123
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