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Last updated: May 17, 2026
This Privacy Policy explains how Douxella (the "Site", "we", "us", or "our") collects, uses, discloses, and protects your personal information when you visit, use our services, make a purchase on https://douxella.com/, or otherwise communicate with us regarding the Site. For the purposes of this Privacy Policy, "you", "your", and "yours" refer to you as a user of our Services, whether you are a customer, a website visitor, or another individual whose information we have collected in accordance with this policy.
At Douxella, we are committed to protecting your personal data and complying with applicable regulations, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Please read this Privacy Policy carefully.
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us, such as your name, delivery address, billing address, and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address, which provides us with information about your browser and operating system.
Email Marketing (if applicable): With your explicit permission, we may send you emails about our store, new products, and other promotional updates.
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery, or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, such as marketing, we will either ask you directly for your expressed consent or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, or for the continued collection, use, or disclosure of your information, at any time by contacting us at info@douxella.com.
We may disclose your personal information if we are required by law to do so or if you violate our Terms and Conditions of Sale.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases, and the general Shopify application. They store your data on a secure server behind a firewall.
Payment: If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council. These requirements help ensure the secure handling of credit card information by our store and its service providers.
In general, the third-party providers used by us will only collect, use, and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by them.
In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. If you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms and Conditions.
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
Cookies Policy
Here is a list of the primary cookies we use so that you can choose whether to allow them or not:
_session_id: Unique identifier, sessional, allows Shopify to store information about your session.
_shopify_visit: No data held, persistent for 30 minutes from the last visit, used by our website provider’s internal stats tracker to record the number of visits.
_shopify_uniq: No data held, expires midnight (relative to the visitor) of the next day, counts the number of visits to a store by a single customer.
cart: Unique identifier, persistent for 2 weeks, stores information about the contents of your cart.
_secure_session_id: Unique identifier, sessional.
storefront_digest: Unique identifier, indefinite, if the shop has a password, it is used to determine if the current visitor has access.
By using this site, you represent that you are at least the age of majority in your country, state, or province of residence, or that you are the age of majority and you have given us your consent to allow any of your minor dependents to use this site.
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
In accordance with the UK GDPR, you have specific rights regarding your personal data.
Your personal data (delivery address and contact details) will be securely shared with our delivery partners solely to fulfil your order.
To offer a tailored shopping experience, certain non-identifiable information may be anonymised and used for analytics.
You have the right to access, rectify, restrict, or request the erasure ("right to be forgotten") of your personal data at any time.
To exercise your rights or if you have any questions, please contact us at: info@douxella.com.
If you have any questions regarding this Privacy Policy or how we handle your data, please contact our customer service team:
Trading Name: Douxella
Phone: +33 6 40 18 94 86
Email: info@douxella.com
Customer Service Hours: Monday to Friday, 8:00 AM to 6:00 PM (CET / 7:00 AM to 5:00 PM GMT/BST)
Contact Page: https://douxella.com/pages/contact
Order Tracking: https://douxella.com/apps/track123
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