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Legal notice

Legal Notice

Last Updated: 17 May 2026

This Legal Notice governs the use of the website https://douxella.com ("Website") and provides information about the business operating this online store.

1. Business Information

Trading Name
Douxella

Business Owner
Lucy Surget

Business Type
Sole Trader (Registered in France)

Registered Business Address
12 Route du Moulin d'Asnière
17800 Belluire
France

Business Registration Number (SIREN)
932252117

Business Registration Number (SIRET)
93225211700019

VAT Number
Not applicable (French VAT exemption – Article 293 B of the French General Tax Code)

Customer Support Email
info@douxella.com

Telephone
+33 6 40 18 94 86


2. Website Operator

This Website is owned and operated by Douxella.

By accessing this Website, you agree to comply with these Legal Notices and all applicable laws.


3. Products & Services

Douxella specialises in the online sale of premium pet products, including dog harnesses, cat harnesses, leashes and accessories.

All product descriptions, images and specifications are provided for informational purposes only and may be updated without prior notice.


4. Intellectual Property

All content displayed on this Website, including but not limited to:

  • Text
  • Product descriptions
  • Images
  • Logos
  • Videos
  • Icons
  • Graphics
  • Website design

is the exclusive property of Douxella unless otherwise stated.

No part of this Website may be copied, reproduced, distributed or used without prior written permission.


5. Website Availability

We make every reasonable effort to ensure that our Website remains available at all times.

However, we reserve the right to temporarily suspend access for maintenance, updates or circumstances beyond our control.


6. Accuracy of Information

While we strive to ensure that all information published on this Website is accurate, complete and up to date, errors may occasionally occur.

Douxella reserves the right to correct any errors, inaccuracies or omissions without prior notice.


7. Limitation of Liability

To the fullest extent permitted by law, Douxella shall not be liable for any indirect, incidental or consequential damages arising from the use of this Website or the purchase of products.

Nothing in these Legal Notices excludes or limits any consumer rights provided under applicable consumer protection legislation.


8. Privacy

Personal information collected through this Website is processed in accordance with our Privacy Policy.

We never sell your personal information to third parties.


9. Cookies

This Website uses cookies to improve browsing experience, analyse website traffic and enhance our services.

You may disable cookies through your browser settings at any time.


10. Third-Party Services

Our Website may contain links to third-party services or websites.

Douxella accepts no responsibility for the content or privacy practices of third-party websites.


11. Governing Law

These Legal Notices shall be governed by the laws of France.

Nothing contained within these Legal Notices affects the statutory rights of consumers residing in the United Kingdom.


12. Contact Us

If you have any questions regarding these Legal Notices, please contact us.

Douxella

Email: info@douxella.com

Phone: +33 6 40 18 94 86

Customer Support

7 days a week

8:00 AM – 7:00 PM

Contact Us

https://douxella.com/pages/contact

FAQ

https://douxella.com/pages/faq

Track Your Order

https://douxella.com/apps/track123