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Last updated: May 17, 2026
This Shipping Policy outlines the terms and conditions regarding the processing, shipment, and delivery of orders placed on our website: https://douxella.com/.
At Douxella, we are committed to providing a transparent shopping experience. All fees associated with your order, including delivery charges, are clearly displayed before payment confirmation.
The shipping options currently available are:
Standard Shipping: FREE
Express Shipping: £4.90
Our delivery services are currently available exclusively within the United Kingdom (UK). We do not offer international shipping at this time.
Orders are generally processed within: 24 to 48 business hours.
Orders are processed Monday to Friday.
Orders placed over the weekend or on public holidays will be processed on the following business day.
Once your order has been dispatched, the estimated delivery times are as follows:
Processing Time: 24 to 48 business hours
Transit Time: 4 to 8 business days
Total Estimated Delivery Time: 5 to 10 business days
Please note that these timeframes may be extended in the event of:
Exceptional or severe weather conditions
Postal strikes or logistical disruptions
Circumstances beyond our reasonable control
We partner with reliable and recognized couriers to ensure secure and dependable delivery. Couriers used may include:
Royal Mail
Evri
The choice of courier may vary depending on the destination and available logistics.
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information. You can track your order using the following link: https://douxella.com/apps/track123.
Please review and double-check your delivery address carefully when confirming your order. Once the order has been dispatched, it is no longer possible to modify the delivery address.
If you wish to cancel your order, please contact our customer service team as quickly as possible. Cancellations can be accepted before the order is shipped, ideally within 12 hours of purchase.
If your order has already been dispatched, you will need to wait to receive it and then follow the procedure outlined in our Returns & Refunds Policy: https://douxella.com/policies/refund-policy.
If your package arrives damaged upon delivery, we highly recommend:
Refusing the package if possible, or
Contacting our customer service team immediately.
If the package was delivered in your absence and you notice any damage, please contact us as soon as possible at the following address: info@douxella.com.
If all packages have been marked as delivered but an item is missing from your order, please contact our customer service team immediately so we can investigate the issue.
At Douxella, we do our utmost to ensure that our product descriptions and visuals are as accurate as possible. If the product you receive does not match the description on our website, you may request a return or a full refund at no extra cost.
We accept returns for any reason. Our return period is 30 days from the date you receive the product.
To submit a return request, please contact our customer service team at: info@douxella.com. For more details, please review our full Returns & Refunds Policy: https://douxella.com/policies/refund-policy.
If you have any questions regarding our Shipping Policy or your order, you can contact our customer service team:
Trading Name: Douxella
Phone: +33 6 40 18 94 86
Email: info@douxella.com
Customer Service Hours: Monday to Friday, 8:00 AM to 6:00 PM (CET / 7:00 AM to 5:00 PM GMT/BST)
Contact Page: https://douxella.com/pages/contact
Order Tracking: https://douxella.com/apps/track123
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