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Voici la traduction et l’adaptation complète de vos Conditions Générales de Vente (CGV) pour le marché britannique.
Terminologie juridique : Les termes "Conditions Générales de Vente" ont été traduits par Terms and Conditions of Sale. Le terme "Client" devient Customer et "Vendeur" devient Seller.
Droit de rétractation (Loi UK) : En vertu de la réglementation britannique sur les contrats de consommation (Consumer Contracts Regulations), le client dispose d'un droit de rétractation de 14 jours à compter de la réception de sa commande pour changer d'avis (traduit par Right of Cancellation / Cooling-off Period).
Zone de livraison et devises : La France métropolitaine a été remplacée par le United Kingdom (UK) et la devise a été modifiée en Livres Sterling (£).
Garanties légales : Les références au Code de la consommation français ont été adaptées pour s'aligner sur la législation majeure du Royaume-Uni : le Consumer Rights Act 2015, qui protège les acheteurs britanniques si les biens sont défectueux ou non conformes.
Protection des données : Les mentions de la loi Informatique et Libertés et du RGPD ont été adaptées pour mentionner le UK GDPR et le Data Protection Act 2018.
Suppression des spécificités purement françaises : L'Article 14 sur "l'imprévision" (Article 1195 du Code civil français) n'a pas d'équivalent direct ou pertinent pour un contrat e-commerce britannique de cette nature et a été retiré pour simplifier le texte selon les standards locaux.
Loi applicable : La juridiction a été modifiée pour être régie par les lois de l'Angleterre et du Pays de Galles (Laws of England and Wales).
Last updated: May 17, 2026
These Terms and Conditions of Sale govern the sale of products offered on the website https://douxella.com/, as well as the respective rights and obligations of the Seller and the Customer regarding any online order.
These Terms and Conditions of Sale apply, without restriction or reservation, to all sales concluded by Douxella ("the Seller") to consumers and non-professional buyers ("the Customers or Customer"), wishing to purchase the products offered for sale by the Seller ("the Products") on the website https://douxella.com/.
They outline the conditions for ordering, payment, delivery, and the management of any returns of Products ordered by Customers.
These Terms may be updated or amended at any time. The version applicable to the Customer's purchase is the one in force on the website at the date the order is placed.
The main characteristics of the Products are displayed on the website https://douxella.com/. The Customer is required to read these characteristics before placing an order. Product imagery, photographs, and graphics displayed on the website are illustrative and not contractually binding.
Product offers are valid within the limits of available stock.
The Seller's contact details are as follows:
Company/Publisher: Douxella, published by Lucy Surget
Registered Address: 12 Route du moulin d'asniere, 17800 Belluire, France
Email: info@douxella.com
In accordance with the UK GDPR and the Data Protection Act 2018, the Customer has the right to access, rectify, object to, erase, and request the portability of all their personal data.
Validation of the order by the Customer constitutes acceptance without restriction or reservation of these Terms and Conditions of Sale. The Customer acknowledges that they have the legal capacity to enter into a contract and purchase the Products offered on the website.
5-1. Placing an Order
The Customer has the opportunity to check the details of their order, its total price, and correct any errors before confirming their acceptance. Any validated order constitutes a binding distance contract concluded between the Customer and the Seller. The Customer can track the progress of their order on the website under the "Order Tracking" section.
5-2. Modifying an Order
Any potential modifications to the order by the Customer can only be taken into account if they are notified before the order is dispatched, by emailing: info@douxella.com.
5-3. Cancelling an Order
Orders may be cancelled by the Customer before the Products are dispatched.
Products are supplied at the current prices displayed on the website https://douxella.com/ at the time the order is registered by the Seller. Prices are expressed in Pounds Sterling (£) and are inclusive of all applicable taxes.
Payment is due immediately upon ordering. Accepted payment methods include:
Credit/Debit Cards (Visa, MasterCard, American Express)
PayPal
Apple Pay
Products ordered by the Customer will be delivered within the United Kingdom (UK). Products are delivered within an average timeframe of 5 to 10 business days to the address specified by the Customer during the order process. The Seller agrees to make every effort to meet these indicated delivery timelines.
The transfer of ownership of the Products will take place only after full payment of the price by the Customer. The Products travel at the Seller's risk until they are physically received by the Customer.
In accordance with statutory consumer protection laws (Consumer Contracts Regulations), the Customer has a right to cancel their order for any reason within 14 days from the day they receive the Product.
Returns must be sent back in their original, complete condition. The Seller will issue a refund within 14 days of receiving notice of cancellation, subject to receiving the returned goods.
Products sold on the website comply with applicable UK regulations. The Customer benefits from statutory legal guarantees under the Consumer Rights Act 2015 (goods must be of satisfactory quality, fit for purpose, and as described). The Seller will refund or replace Products deemed non-compliant or defective.
Personal data collected is necessary for processing orders and managing customer relationships. The Customer has the right to access, modify, and request the deletion of their personal data at any time.
The content of the website https://douxella.com/ is the property of the Seller and is protected by international intellectual property laws. Any total or partial reproduction of this content is strictly prohibited.
Neither party shall be held liable for any failure or delay in performing their obligations if such failure or delay results from an event of Force Majeure (circumstances beyond their reasonable control).
These Terms and Conditions of Sale and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of England and Wales.
Any dispute relating to these Terms and Conditions of Sale will be submitted to the competent courts of law. The Customer may also seek alternative dispute resolution or mediation options in the event of a dispute.
Placing an order on the website https://douxella.com/ implies full and complete acceptance of these Terms and Conditions of Sale.
(Complete and return this form only if you wish to withdraw from the contract/cancel your order).
To: Douxella
By Email: info@douxella.com
Order Date: ...........................................................................
Order Number: ...........................................................................
Customer Name: ...........................................................................
Customer Address: ...........................................................................
Customer Signature: (only if this form is notified on paper)
If you have any questions regarding these Terms or your order, please contact our customer service team:
Trading Name: Douxella
Phone: +33 6 40 18 94 86
Email: info@douxella.com
Customer Service Hours: Monday to Friday, 8:00 AM to 6:00 PM (CET / 7:00 AM to 5:00 PM GMT/BST)
Contact Page: https://douxella.com/pages/contact
Order Tracking: https://douxella.com/apps/track123
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